How to download state logs

Getting MetaMask Logs

To help us deliver better support, we might ask you to provide your MetaMask state logs to further analyze the issues you face. These logs tell us:

  • Your account addresses
  • Your sent transaction history
  • Your internal UI State

They don’t reveal:

  • Your Private Keys
  • Your Secret Recovery Phrase

Despite this, DO NOT POST YOUR LOGS PUBLICLY.

There are four types of logs that we might ask you to provide:

State logs Chrome popup logs Chrome background logs Chrome crash logs
Extension

If you've had an issue sending transactions or found a visual glitch in the rendering of MetaMask, we might ask you for a state log. To get them:

  1. Open MetaMask and ensure it's unlocked
  2. Click on your Account icon on the top right corner
  3. Click on Settings and then select Advanced
  4. Click on Download State Logs
  5. Attach the file in your response on a support ticket

 

How to download state logs

Mobile
  1. In the MetaMask app, tap the Menu icon on the top left of the app
  2. Tap on Settings (gear icon)
  3. Select Advanced
  4. Scroll down and tap on "Download State Logs"
  5. Attach the file in your response on a support ticket

 

How to download state logs mobile

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