How to check the status of an open Support ticket

If you've already been in touch with Support and have an open ticket, contacting us again by any means does not mean your issue will get resolved sooner. Our technical support team work through tickets in chronological order and will be in touch as soon as they can to help you out.

In the meantime, you can log into our support platform, Zendesk, to check on the status of your ticket:

  1. Log into your Zendesk account on the MetaMask support page. The URL should read: metamask.zendesk.com/hc/en-us. Make sure you're in the right place! You should have received an email to create an account for the platform when your ticket was opened.
  2. Find the account icon in the top right of the page.

    Screenshot_2022-02-23_at_16.13.59.png

    Click on it and hit 'My activities' in the drop-down menu:

    Screenshot_2022-02-23_at_16.15.28.png

  3. On this page you'll be able to see your open support tickets listed under the 'Requests' tab:

    Screenshot_2022-02-23_at_16.18.13.png

Please note that this is the only place that you can check on your ticket status. Our Support Twitter account, for example, will not and cannot get in touch with you on Twitter.

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