An NFT is missing or not displaying correctly

Let's break this down depending on which of these two issues you're experiencing:

An NFT is missing

The way the Portfolio dapp works is by leveraging data indexing services that compile (index) on-chain activity so that we can display it in the application. Sometimes, NFTs may not display amongst your assets because they have not yet been indexed by these services.

In these cases, please wait a short while. If you've already been waiting a significant time, and you can verify on a block explorer that the NFT is in your account, please get in touch with us via the 'Submit a Request' button at the top of the page.

An NFT is not displaying correctly

Just like major NFT platforms such as OpenSea, for the dapp to display the NFT image, GIF, or video itself, we need to be able to access NFT metadata. Metadata refers to the various characteristics of the token that define it: aspects such as quantity, rarity, name, description, etc. 

The metadata itself should ideally be in a standardized format which our dapp is built to interpret. If the image metadata (or visual metadata more generally) is not in a supported format, it won't be displayed in the dapp. We're working on adding support for more formats and making sure as many NFTs display correctly as possible. 

However, if you don't see your NFT image and just a placeholder instead, rest assured nothing has happened to it, and that it still safely in your account on-chain. 

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