My balance is inaccurate or not up to date

We rely on various on-chain data solutions to provide the most accurate, up-to-date balance information for your portfolio. Sometimes, this balance may get out of sync due to a variety of reasons, including chain reorganization, lag time in data indexing, or incorrect token pricing information. These issues will typically be resolved on their own in a short amount of time as our systems catch up to the latest chain activity.

Even if your balance is out of sync:

  • Your actual on-chain token balance has not changed
  • No transactions have been made on your behalf.

What can I do in the meantime? 

Your portfolio balance will automatically update as the potential issues above are resolved and fresh data is available. However, you can try a hard refresh, which may accelerate the process. 

To do this, head to the account selector at the top of the screen. Find the account whose balance you want to refresh and click the three vertical dots that appear next to it when you mouseover:

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Once in the 'More actions' menu, you'll see the option to hard refresh. Click it to refresh your balances.

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